Privacy policy

Privacy Policy

DinneroTech OÜ (hereinafter also referred to as “Tradux | Translation agency”) is committed to protecting the privacy of its customers and users. Based on this, we have developed these privacy policy principles that address the collection, use, disclosure, transmission and retention of data. Our activities comply with all applicable regulations, legal acts of the European Union and laws of the Republic of Estonia. Please read our privacy policy.

Collection and use of personal data

Personal data is data that DinneroTech OÜ collects and uses to provide services agreed with an individual, send offers, fulfill orders, conclude contracts with a regular customer and cooperation agreements, transmit information and news, or contact the relevant person. DinneroTech OÜ is a data controller.

The client’s personal data can only be collected using the following methods:

We ask the client for data for sending translation materials (including documents) to the client (first and last name of the client, phone number, address, postal code, email address, communication with the company).
We ask the client for information when submitting a request for a service or a request for a price offer in our office, via the request form on our website, by email or by phone (first name, last name, phone number, email address).
We review relevant information related to previous translation work (service delivery history).
We ask the client for information when entering into a cooperation agreement or confidentiality agreement (including contact information, first name, last name, phone number, email address of the contact person).
When a client visits our site, we collect information about the client’s computer and the client’s use of our site (for example, the IP address of the client’s computer, its geographical location, web browser type and version, operating system, time and duration of the visit, page browsing and page movement statistics).
When a customer visits our website, we collect data through cookies.

Collecting other data

We also collect depersonalized data about visitors to our site – data that cannot be directly linked to one specific person (gender, age, language preference, location). We may also collect aggregated data about customer activity on our site, such as search words, landing pages. Such data is aggregated and used so that we can provide customers with more useful information and understand which information or services are of greatest interest. Aggregated data is treated in this privacy policy as depersonalized data.

DinneroTech OÜ uses Google Analytics to analyze website usage . Google Analytics generates statistical and other site-related information based on the data generated by cookies. We use this information to compile reports related to the use of our website. This information is stored by Google, and you can read its privacy policy here. <https://policies.google.com/privacy>

Use of collected personal data

We can use the collected personal data to inform our clients about services, campaigns, and favorable offers. We also use the collected personal data to inform the client about the circumstances related to the translation work (changing the deadline, changing the volume of translation, clarifying terms, requesting source files for processing, etc.). We use the collected personal data to fulfill our obligations to the client, for example, when drawing up a price offer for a service translation and delivery of documents. During the client’s communication with us, we may save correspondence so that we can use it to supplement our services and the site or achieve other public goals.

For better customer service, Tradux | Translation agency may disclose information about users of the service to third parties who provide services for Tradux | Translation agency, and who are required to maintain the confidentiality of the information received under the contract.

Third parties are, for example, our partners, whose task is to:

rendering translation services (translation partners);
coordination of marketing activities (web development, web-administration and marketing);
delivery of a courier service.

Data disclosure

Tradux | Translation agency may disclose your data to:

(a) if required by law;

b) to resolve legal disputes;

c) to protect their rights and ensure security, for example, in case of suspected fraud).

User Rights

As a user, you have the right to know what personal data we store about you. You have the right to request the correction, modification, deletion or transfer of such data. If you wish to exercise your rights, change or delete your personal data, please contact us using the contact details provided below.

You have the following rights:

Challenging data processing based on legitimate interests

You have the right to challenge our processing of personal data based on our legitimate interests. To exercise this right, please submit a written application to us.

Removal

In certain circumstances, you have the right to request the deletion of your personal data. This right does not apply in cases where we are required to retain data by law. To exercise this right, please submit a written application to us.

Restriction of processing

Under certain conditions, you have the right to restrict the processing of your personal data. To exercise this right, please submit a written application to us.

Data portability

You also have the right to receive your personal data or share it with other data processors (“data portability”). This right applies only to such data that you have submitted to us on the basis of your consent or for the performance of a contract, and which is processed automatically. To exercise this right, please submit a written application to us.

Personal data protection

Tradux | Translation agency takes all precautions (including administrative, technical and physical measures) to protect the client’s personal data. Access to the data for their modification and processing is granted only to persons with appropriate authority who need such access for the performance of their work duties.

Safety

All personal data of the client that became known during the visit of Tradux | Translation agency website and the provision of services by Tradux | Translation agency is considered confidential information. An encrypted data exchange channel with banks ensures the security of personal data and bank details of the person making the purchase.

Terms and changes of the Privacy Policy

When you start using our services, you are deemed to have read and agree to these terms and conditions. We reserve the right to change the general terms and conditions of the Privacy Policy if necessary.

If you have any questions or concerns related to the privacy policy and data processing, please contact us at address info@tradux.ee.